Collect your items at our desk in Ginza, central Tokyo. There is no delivery charge, and you can open and check everything on the spot before you sign.
Address
Pickup is by appointment. Please tell us your preferred date and time when you order.
Recommended for
- High-value and brand items. You can inspect them before accepting.
- Several orders that you’d like to collect together.
- Staying at an Airbnb or a hotel that doesn’t accept parcels.
Things to know
- Please bring your passport.
- Once you sign for the items, the handover is complete. We cannot accept returns after pickup. See Authentication & Returns.
- If you can’t come on your chosen date, we will contact you about another date or about shipping your items by EMS.