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Japan Shopping Agent

Your proxy shopper for Japan's flea market apps.

Privacy Policy

Last updated: October 1, 2026

Japan Shopping Agent (“we”, “us”) is operated by SKYZ Co., Ltd. (Ginza, Tokyo, Japan). This policy explains what personal information we collect when you use japanshoppingagent.com, our quote forms, and our Facebook Messenger and Instagram accounts, how we use it, and the choices you have. We handle personal information in accordance with Japan’s Act on the Protection of Personal Information (APPI).

1. Information we collect

  • Contact details – your name, email address, and the Facebook or Instagram ID you give us so we can message you.
  • Order details – links (URLs) to the items you want, the shop or marketplace, item names, prices, quantities and your choices (for example, authentication).
  • Delivery details – how and where you will receive your items: hotel name and booking name, airport and flight details, an address in Japan or abroad, pickup date and time, and your stay dates in Japan.
  • Messages – the content of messages you send us by email, the website form, Facebook Messenger or Instagram, together with your public profile name.
  • Payment information – payments are processed by Stripe. Your card number is entered on Stripe’s secure page and is never received or stored by us. We receive only the payment status, amount and a reference number.
  • Technical information – IP address and basic browser information sent with form submissions (used to prevent spam), and cookies needed for the website to work.

2. How we use your information

  • To prepare quotes, buy the items you order, and arrange authentication when requested;
  • To deliver or hand over your items (hotel, airport, Ginza store, or shipping to your home);
  • To send you payment links and confirm payments;
  • To reply to your messages and contact you about your order;
  • To prevent fraud and spam, and to keep records required by law (for example, accounting and second-hand dealer records).

We do not sell your personal information and we do not use it for advertising profiles.

3. Who we share it with

We share only what is needed to complete your order:

  • Stripe (payment processing);
  • Meta Platforms (Facebook Messenger and Instagram), when you contact us there;
  • Sellers and marketplaces (for example, Mercari, Yahoo! Auctions, Rakuten) to purchase your items;
  • Authentication services (for example, Mercari’s authentication service) when you choose authentication;
  • Delivery companies and hotels/airport counters (for example, Japan Post, Yamato Transport) to deliver your items;
  • Public authorities, when required by law.

Some of these companies may process information outside Japan. We use them only for the purposes above.

4. How long we keep it

We keep order and payment records for as long as required by Japanese law (generally up to 7 years for accounting records and 3 years for second-hand dealer records). Other information, such as messages and delivery details, is kept for up to 2 years after your last order and then deleted, unless we need it to resolve a dispute.

5. Your rights and data deletion

You may ask us to show, correct, stop using, or delete your personal information.

How to request deletion of your data (including data received through Facebook or Instagram):

  1. Send an email to support@japanshoppingagent.com with the subject “Data deletion request”, or send us the same request on Messenger or Instagram.
  2. Include your name and the email address or Facebook/Instagram name you used with us.
  3. We will delete your data within 30 days and confirm by reply. Records we must keep by law are kept until the legal period ends and then deleted.

You can also remove our access from your Facebook account at any time under Settings & privacy → Settings → Apps and websites.

6. Security

We protect your information with access controls, encrypted connections (HTTPS) and limited staff access. We never ask for your card number by message or email.

7. Children

Our service is not intended for children under 16. Please do not send us personal information if you are under 16.

8. Changes to this policy

We may update this policy. The latest version is always on this page with its “Last updated” date.

9. Contact

SKYZ Co., Ltd. – Japan Shopping Agent
Email: support@japanshoppingagent.com
Company address and other details: Legal Notice

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